Patient Services Specialist II - Front Desk & Scheduling

Sutter Health; Santa Rosa (NM); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health in Santa Rosa, CA is seeking a Patient Services Clerk to greet patients, verify information, schedule appointments, and update the EHR. The role supports intake procedures, collects payments, and ensures privacy and accuracy in patient records, while maintaining compliance with required regulations and department policies.

The ideal candidate has at least 1 year of relevant experience, HS diploma or equivalent, and strong communication and organizational skills.

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and patient billing.
• Clear written and verbal communication with patients and staff.
• Strong time management and organizational skills.

Responsibilities

• Check-in patients and obtain necessary authorizations prior to visits.
• Obtain patient medical history and insurance information for processing.
• Communicate clearly with patients to reduce confusion and expedite processes.
• Complete patient forms, collect payments, and update records as needed.
• Answer phones and greet patients and staff daily.
• Maintain PHI privacy and comply with privacy regulations.

Skills

Insurance policies

Patient billing

Written and verbal communication

Time management

PHI privacy

Team collaboration

Independence

Problem solving

Data interpretation

Prioritization

Education

HS Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Sutter Health in Santa Rosa, CA is seeking a Patient Services Clerk to greet patients, verify information, schedule appointments, and update the EHR. The role supports intake procedures, collects payments, and ensures privacy and accuracy in patient records, while maintaining compliance with required regulations and department policies.

The ideal candidate has at least 1 year of relevant experience, HS diploma or equivalent, and strong communication and organizational skills.