Hybrid Patient Services Rep II - Front Desk & Scheduling

Sutter Health; San Francisco (CA); Hybrid; USD 44,000 - 62,000; Full time

Job summary

Sutter Health is seeking a patient access/ front desk professional to greet patients, verify information, and schedule appointments. You will update electronic health records, process insurance forms, and collect payments in a fast-paced outpatient facility.

The role requires strong communication, privacy adherence, and team collaboration. After initial onsite training, hybrid work options may apply per policy.

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year in a similar environment preferred.

Responsibilities

• Greet and check-in patients; verify information.
• Answer calls in the SF local Primary Care Call Center.
• Schedule appointments and update EHR.
• Facilitate intake procedures and collect payments for services.
• Maintain privacy and safety in handling PHI.
• Assist with orienting staff and training as needed.

Skills

Insurance basics

Patient billing

Verbal & written communication

Time management

Team collaboration

Data interpretation

Privacy & PHI handling

Microsoft Office

Education

HS Diploma

Tools

Microsoft Office Suite

Job description

Sutter Health is seeking a patient access/ front desk professional to greet patients, verify information, and schedule appointments. You will update electronic health records, process insurance forms, and collect payments in a fast-paced outpatient facility.

The role requires strong communication, privacy adherence, and team collaboration. After initial onsite training, hybrid work options may apply per policy.