Patient Services Specialist II - Front Desk, Scheduling

Advanced Urology Institute; Palm Harbor, Northern (FL, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Advanced Urology Institute in Palm Harbor, FL is seeking a Patient Service Representative II to deliver exceptional patient care and front-desk support. You will greet patients, schedule appointments, register demographics, and collect copays while maintaining accuracy and confidentiality in a fast-paced environment.

You will coordinate referrals and authorizations, scan records, and assist with billing tasks, ensuring seamless communication between clerical and clinical staff and a smooth

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience in medical office and patient intake is desirable.
• Knowledge of CPT/ICD-10 coding is a plus.

Responsibilities

• Greet patients and visitors, answer phones, and schedule appointments.
• Register new patients and update demographics; collect co-pays and balances.
• Process referrals and authorizations; scan and file medical records.
• Support billing with charge entry and documentation; maintain PHI confidentiality.

Skills

Customer service

Phone etiquette

HIPAA compliance

Office software

EMR navigation

Education

High School Diploma or equivalent

Some college coursework

Tools

Microsoft Office

EMR systems

Job description

Advanced Urology Institute in Palm Harbor, FL is seeking a Patient Service Representative II to deliver exceptional patient care and front-desk support. You will greet patients, schedule appointments, register demographics, and collect copays while maintaining accuracy and confidentiality in a fast-paced environment.

You will coordinate referrals and authorizations, scan records, and assist with billing tasks, ensuring seamless communication between clerical and clinical staff and a smooth