Patient Services Concierge & Scheduling Specialist

Michigan Institute Of Urology; Saint Clair Shores (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

Michigan Institute Of Urology is seeking a Patient Service Representative II to deliver top-tier patient service in a busy medical office. You will handle registrations, scheduling, billing support, and coordination between clerical and clinical staff.

The role requires strong communication, familiarity with EMR systems, and a commitment to accuracy and confidentiality in a healthcare setting.

Qualifications

• Excellent customer service and communication skills.
• Experience with patient registration and billing processes.
• Familiarity with HIPAA and patient confidentiality requirements.

Responsibilities

• Answer phones and greet patients/visitors.
• Register new patients and update demographics.
• Collect co-pays/deductibles and outstanding balances.
• Obtain referrals and authorizations as needed.
• Scan and file medical records; ensure accuracy and completeness.
• Schedule follow-up appointments and procedures.
• Maintain inventory of office supplies and equipment.

Skills

Microsoft Office

EMR navigation

Customer service

Multitasking

Communication skills

Education

High School Diploma or equivalent

Some college coursework

Tools

EMR systems

Job description

Michigan Institute Of Urology is seeking a Patient Service Representative II to deliver top-tier patient service in a busy medical office. You will handle registrations, scheduling, billing support, and coordination between clerical and clinical staff.

The role requires strong communication, familiarity with EMR systems, and a commitment to accuracy and confidentiality in a healthcare setting.