Patient Services Specialist II - Front Desk & Scheduling

Mysemg; Alpharetta, Northern (GA, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Southeast Primary Care Partners in Alpharetta, GA is seeking a Patient Service Representative to be the first contact for patients, handling check-in/out, scheduling, and payments.

The role requires familiarity with medical office procedures, strong customer service, and accuracy in data entry; training will cover AIDET, referrals, and records management. This is an on-site position offering growth in a supportive healthcare team.

Qualifications

• Experience in medical office procedures and healthcare terminology.
• Strong communication and customer service skills (AIDET).
• Attention to detail and ability to manage data entry and payments.

Responsibilities

• Greet patients and manage check-in/check-out.
• Schedule appointments and coordinate referrals.
• Collect co-payments and process payments; balance cashier deposits.
• Maintain patient records and ensure confidentiality.

Skills

Customer service

Data entry

Medical terminology

AIDET protocol

Microsoft Office

Phone etiquette

Education

High school diploma or GED

Job description

Southeast Primary Care Partners in Alpharetta, GA is seeking a Patient Service Representative to be the first contact for patients, handling check-in/out, scheduling, and payments.

The role requires familiarity with medical office procedures, strong customer service, and accuracy in data entry; training will cover AIDET, referrals, and records management. This is an on-site position offering growth in a supportive healthcare team.