Patient Services Specialist II: Scheduling, Billing & Records

Southeast Primary Care Partners; Marietta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Southeast Primary Care Partners is seeking a dedicated Patient Service Representative to be the primary point of contact for patients, ensuring a positive experience and accurate scheduling and payments. You will greet patients, handle intake, collect co-payments, manage records, and coordinate referrals across clinics.

The role requires strong communication, data-entry accuracy, and confidentiality. Candidates should have a high school diploma or GED and familiarity with medical terminology;

Qualifications

• High school graduate or GED required.
• One year of related work experience including data entry.
• Working knowledge of medical office procedures and medical terminology.
• Ability to accurately sort and file materials by alphabetic or numeric systems.
• Effective communication and customer service skills required (AIDET).
• Successful initial competency assessment, following rotational training.
• Excellent interpersonal skills
• Ability to maintain confidentiality at all times.

Responsibilities

• Greets patients as they arrive and manages 20-minute wait time.
• Assists patient with intake processes including copying required documents.
• Collects co-payments, co-insurance and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments (special focus on physician requested return visits).
• Schedules referrals as indicated.
• Assists with patient outreach as applicable (e.g., next-day reminders, AWV support).
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Performs all other related duties as assigned
• Education, Experience and Skills
• Perform all responsibilities for PSR-I
• Assist in training and evaluation of new hires
• Assisting other PSRs and providers in need
• Assisting PSR-Team Lead as directed
• Solves issues of moderate complexity
• Assists in training of new PSR’s
• Performs all other related duties as assigned
• Key Physical And Mental Requirements

Skills

Effective communication

Customer service

Interpersonal skills

Data entry

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Southeast Primary Care Partners is seeking a dedicated Patient Service Representative to be the primary point of contact for patients, ensuring a positive experience and accurate scheduling and payments. You will greet patients, handle intake, collect co-payments, manage records, and coordinate referrals across clinics.

The role requires strong communication, data-entry accuracy, and confidentiality. Candidates should have a high school diploma or GED and familiarity with medical terminology;