Patient Experience Specialist - Front Desk & Scheduling

OrthoAtlanta; Duluth (MN); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

OrthoAtlanta in Duluth, MN is seeking a Patient Services Representative to warmly greet patients, manage check-in/check-out, and assist with questions about appointments, insurance, or procedures. You will collect co-pays and balances, schedule visits, and maintain accurate patient data in the EMR.

You’ll support clinic flow by managing front desk tasks and EMR buckets. The role emphasizes strong customer service, clear communication, and attention to detail in a fast-paced, people-facing

Qualifications

• Experience in patient-facing roles is a plus.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.

Responsibilities

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed.
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through.
• Input and update patient demographics, insurance information, and visit details into the EMR system.
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR buckets to support clinic flow.

Skills

Customer service

Communication

Organization

Multitasking

Team player

Education

High School Diploma or equivalent

Tools

Epic EMR

Job description

OrthoAtlanta in Duluth, MN is seeking a Patient Services Representative to warmly greet patients, manage check-in/check-out, and assist with questions about appointments, insurance, or procedures. You will collect co-pays and balances, schedule visits, and maintain accurate patient data in the EMR.

You’ll support clinic flow by managing front desk tasks and EMR buckets. The role emphasizes strong customer service, clear communication, and attention to detail in a fast-paced, people-facing