Patient Services Specialist: Front Desk & Care

Baylor Scott & White Health; Frisco (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with match up to 5%

Tuition reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Frisco, TX is seeking a Patient Services Specialist 1 to provide essential administrative support in a physician office or clinic. You will manage patient check-in/check-out, scheduling, insurance verification and answer phones to help ensure high-quality, patient-centered care.

The role emphasizes clear communication, accurate data entry and the ability to multitask in a fast-paced environment while delivering empathetic service to patients and families.

Qualifications

• Requires HS diploma or GED.
• Less than 1 year of experience preferred, in healthcare or customer service.
• Strong communication, data entry and interpersonal skills essential.

Responsibilities

• Assist patients with check-in/check-out, scheduling and insurance verification.
• Answer phones and provide routine information to patients and visitors.
• Enter patient information accurately and direct to appropriate waiting areas.
• Handle payments and post charges per guidelines.
• Respond to routine inquiries about hours and services.

Skills

Communication

Data entry

Phone etiquette

Empathy

Education

High School Diploma or GED

Job description

Baylor Scott & White Health in Frisco, TX is seeking a Patient Services Specialist 1 to provide essential administrative support in a physician office or clinic. You will manage patient check-in/check-out, scheduling, insurance verification and answer phones to help ensure high-quality, patient-centered care.

The role emphasizes clear communication, accurate data entry and the ability to multitask in a fast-paced environment while delivering empathetic service to patients and families.