Patient Services Specialist II - Front Desk & Billing

Hastings Center, Inc.; Northern (KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical,dental,vision

Mental health support

PTO & Holidays

Flexible work arrangements

403(b) with match

Tuition reimbursement

Job summary

Howard University is seeking a patient-facing front desk professional to assist patients, staff, and faculty with appointments, scheduling, and basic insurance tasks. The role supports the hospital faculty practice plan and requires clear communication and reliable service.

The position emphasizes front office accuracy, patient instruction, and collaboration with the Business Office. Comprehensive benefits and flexible arrangements are highlighted in the recruitment materials.

Qualifications

• High School diploma or GED and 1-3 years of general work experience.
• AA/AS may substitute for 4 years of required work experience.
• BA/BS may be substituted for up to 4 years of work experience.

Responsibilities

• Greets and directs patients for appointments and information.
• Answers telephones, screens calls, takes messages, and schedules appointments.
• Verifies insurance eligibility and assists in collecting payments.
• Implements front office processes to improve financial performance and customer service.

Skills

Customer service

Communication

English proficiency

Education

High School diploma or GED

Job description

Howard University is seeking a patient-facing front desk professional to assist patients, staff, and faculty with appointments, scheduling, and basic insurance tasks. The role supports the hospital faculty practice plan and requires clear communication and reliable service.

The position emphasizes front office accuracy, patient instruction, and collaboration with the Business Office. Comprehensive benefits and flexible arrangements are highlighted in the recruitment materials.