Patient Service Rep II

Howard University; Maryland; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness: Medical, dental, &

PTO & flexible work arrangements

401(k) with company match

Tuition reimbursement

Professional development

Commuter benefits

Job summary

Howard University Hospital Faculty Practice Plan seeks a dedicated front desk assistant to warmly greet patients, schedule appointments, and provide accurate information with strong customer service. You will support patients, staff, and Faculty/Students, ensuring smooth clinic flow in a fast-paced environment.

Responsibilities include answering phones, coordinating appointments, verifying insurance, and assisting with payments and balances.

Qualifications

• High School diploma or GED is required or substituted by related experience.
• 1–3 years of general work experience preferred.
• Experience in healthcare front desk is a plus.

Responsibilities

• Greet and direct patients for appointments and information with excellent customer service.
• Answer telephones, screen calls, schedule appointments, and provide patient instructions.
• Verify insurance eligibility and assist with collecting co-pays and payments.

Skills

Customer service

Front desk communication

Cash handling

Phone etiquette

Insurance verification

Education

High School diploma or GED

Tools

Axium scheduling system

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

At Howard University, we prioritize well-being and professional growth.

Here Is What We Offer

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!

https://hr.howard.edu/benefits-wellness

Basic Function

The purpose of this position is to provide assistance to patients, staff, Faculty/Students of the Howard University Hospital Faculty Practice Plan.

Supervisory Accountability

Involves no responsibility or authority for the direction of others.

Nature And Scope

External contacts include a variety of third-party payers, dental organizations, patients, and other healthcare personnel. Internal contacts include the dental faculty and staff, employees of the HU COD.

Principal Accountabilities

• Greets and directs patients for appointments, referrals, and general information utilizing excellent and effective customer service skills.
• Answers telephones, screens calls as directed, takes messages, and schedules appointments utilizing the computerized scheduling system. Also, confirms appointments and provides patient instructions verbally or in writing in order for patients to prepare for appointments. Ensures that patients are handled consistently and schedule for appointments in a manner that recognizes the urgency of their needs and complaints.
• Implements effective front office business processes that will result in improved financial performance and will preserve or improve current customer service levels. These processes will include but are not limited to point-of-service patient registration into the Axium system, insurance verification, and pre-authorizations
• Prior to patient visits, history verification and collection of time-of-service payments and co-pays.
• Works with patients and the business office on unpaid balances from previous visits before scheduling subsequent appointments.
• Represents assigned Student Dentists/Student Hygienists appropriately and maintains effective relations within the clinical enterprise, Business Office, and other key constituencies.
• Verifies insurance eligibility and assists in collecting payments.
• Performs other related duties as assigned.

Core Competencies

• Knowledge of the activities of the Division to perform necessary clerical functions and requirements of the organization, including knowledge of hospital policies and third-party payers.
• Knowledge of dental terminology and basic billing.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to perform basic math functions, compute rates, ratios, and percents, and to interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in situations with limited standardization.
• Ability to operate a computer, photocopier, and other standard office equipment.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Ability to communicate English orally and in writing with people from various educational levels and backgrounds, as well as the ability to speak clearly and concisely
• Ability to plan, organize, coordinate, and prioritize work in situations where demands of a diverse nature are involved.

Minimum Requirements

High School diploma or GED and 1-3 years of general work experience. AA/AS may be substituted for 4 years of required work experience. BA/BS may be substituted for up to 4 years of work experience.

Compliance Salary Range Disclosure

Expected Pay Range: 19/hr - $22/hr