Patient Services Coordinator II: Scheduling & Billing

Hastings Center, Inc.; Northern (KY); Hybrid; USD 56,000 - 62,000; Full time

Benefits offered by this job

Health & Wellness

Work-Life Balance

Financial Wellness

Professional Development

Additional Perks

Job summary

Howard University’s Talent Acquisition team seeks a Patient Clinical Coordinator II to manage daily operations of an HUCD clinic, optimize patient flow, and coordinate scheduling and coverage.

You will review insurance eligibility, assist with preauthorizations, monitor documentation and charge capture, and support treatment-plan coordination within HIPAA and university policies. This role emphasizes accuracy, communication, and collaboration with faculty, students, and business offices.

Qualifications

• Associate degree and four (4) years of progressively responsible dental front-office, clinical coordination, patient access, or healthcare administration experience, including scheduling, insurance verification, claim follow-up or rebilling, and treatment-plan support.
• Equivalent combinations of education and experience may be considered.

Responsibilities

• Clinic Operations and Patient Flow: coordinates daily operations of an assigned clinic, module, or specialty area, ensuring smooth patient routing and coverage.
• Advanced Scheduling and Patient Coordination: reviews requests, referrals, authorizations, and records before scheduling; resolves discrepancies.
• Documentation, Insurance, and Compliance Review: audits records for signatures and HIPAA compliance; manages eligibility and preauthorizations.
• Claims, Rebilling, and Revenue Cycle Support: follows up on unpaid or rebilled claims and coordinates with billing staff.
• Treatment Planning Support: reviews plans for signatures, sequencing, and insurance estimates; coordinates financial clearances.
• Training, Quality, and Service: trains staff on procedures and participates in process improvement.

Skills

Analytical skills

Written communication

Organizational skills

Education

Associate degree in healthcare/front-office administration

Bachelor's degree in healthcare administration (preferred)

Tools

axiUm

Dental practice-management system

Job description

Howard University’s Talent Acquisition team seeks a Patient Clinical Coordinator II to manage daily operations of an HUCD clinic, optimize patient flow, and coordinate scheduling and coverage.

You will review insurance eligibility, assist with preauthorizations, monitor documentation and charge capture, and support treatment-plan coordination within HIPAA and university policies. This role emphasizes accuracy, communication, and collaboration with faculty, students, and business offices.