Patient Services Front Desk Specialist

Integrity Care Group; McKinney (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Integrity Care Group is seeking a Patient Service Specialist to handle front office activities, greet patients, verify insurance, collect co-pays, and ensure data accuracy. The role emphasizes confidentiality and excellent customer service in a busy clinic environment.

The position requires a High School Diploma or equivalent, with an Associate's degree preferred, and 1–3 years of medical office experience is a plus. Proficiency in EMR systems and MS Office is expected.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in a medical office is preferred (1–3 years).
• Understanding of medical coding and billing is beneficial.
• Strong knowledge of HIPAA regulations and patient privacy.

Responsibilities

• Greet patients, maintain a welcoming front desk, and manage lobby flow.
• Verify insurance, collect co-pays, and enter data accurately.
• Ensure compliance with HIPAA and confidentiality policies.
• Maintain patient records, schedule referrals, and assist staff as needed.
• Balance daily charges and protect cash handling.

Skills

Customer service

Medical terminology

HIPAA compliance

Insurance verification

Data entry

Communication

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

MS Office

EMR/EHR systems

Job description

Integrity Care Group is seeking a Patient Service Specialist to handle front office activities, greet patients, verify insurance, collect co-pays, and ensure data accuracy. The role emphasizes confidentiality and excellent customer service in a busy clinic environment.

The position requires a High School Diploma or equivalent, with an Associate's degree preferred, and 1–3 years of medical office experience is a plus. Proficiency in EMR systems and MS Office is expected.