Patient Services Specialist II – Friendly Scheduling & Care

Health First; Melbourne (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

Health First in Florida seeks a Patient Service Representative II to deliver friendly, efficient patient experiences by handling registration, scheduling, and related clerical tasks across multiple specialties.

You will use the patient management system to collect demographics and insurance details, obtain signatures, communicate cost estimates, and support training for new staff as needed.

Qualifications

• High school diploma or equivalent is required.
• Two years’ experience with EHR or healthcare experience.
• Strong verbal and written communication skills.
• Knowledge of healthcare terminology and Microsoft Office.

Responsibilities

• Prioritize work and manage time efficiently.
• Collect demographic and insurance information; input into system.
• Obtain signatures on consents and share information.
• Schedule and coordinate patient appointments and referrals.
• Assist with training new staff on procedures and systems.
• Communicate cost estimates to patients prior to service.

Skills

Microsoft Office

Outlook

Teams

Word

Excel

Communication skills

Customer service

Healthcare terminology

Education

High School Diploma or equivalent

Associate’s degree (preferred)

Tools

Electronic Health Records (EHR)

Job description

Health First in Florida seeks a Patient Service Representative II to deliver friendly, efficient patient experiences by handling registration, scheduling, and related clerical tasks across multiple specialties.

You will use the patient management system to collect demographics and insurance details, obtain signatures, communicate cost estimates, and support training for new staff as needed.