Patient Access & Registration Specialist II

UF Health; Jacksonville (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

UF Health in Jacksonville, FL is seeking a Patient Access Representative who serves as the first point of contact, greeting patients, scheduling appointments, and collecting necessary demographic and financial information to support accurate registration and billing.

The role emphasizes strong communication, attention to detail, and the ability to work with physicians, nurses, and staff to ensure a smooth patient experience across clinics and outpatient departments.

Qualifications

• Requires high school diploma or GED.
• Minimum of two years in a clinical office with patient registration and insurance processes.
• Knowledge of ICD-9 and CPT coding is preferred but not required.

Responsibilities

• Schedule patient appointments.
• Verify demographic and financial information and complete patient registration.
• Collect required signatures and documentation for billing and insurance.
• Process laboratory and diagnostic test orders in the appropriate systems.
• Manage referrals and obtain authorizations/referral numbers.
• Provide excellent customer service and coordinate communication among patients and clinical staff.
• Perform end-of-day reconciliation and reporting.

Skills

Insurance knowledge

Authorization processing

Decision making

Attention to detail

Communication skills

Data entry

Prioritization

Customer service

Conflict resolution

Education

High school diploma or GED

Job description

UF Health in Jacksonville, FL is seeking a Patient Access Representative who serves as the first point of contact, greeting patients, scheduling appointments, and collecting necessary demographic and financial information to support accurate registration and billing.

The role emphasizes strong communication, attention to detail, and the ability to work with physicians, nurses, and staff to ensure a smooth patient experience across clinics and outpatient departments.