Patient Services Specialist II - Caring Clinic Admin

Baylor Scott & White Health; Marble Falls (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Tuition reimbursement

PTO from day 1

Job summary

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 2 to support front desk operations in a physician's office or clinic. The role emphasizes patient relations, scheduling, check-in/check-out, and insurance verification, with a focus on providing high-quality, patient-centered care.

Orientation is remote while training is onsite, and core duties include answering phones, collecting and verifying demographics, processing payments, and assisting with medical records.

Qualifications

• HS Diploma or GED required.
• 1 year of experience in a patient services or healthcare setting.

Responsibilities

• Assist patients with check-in/check-out, scheduling, and phone inquiries.
• Verify insurance information and register patients in the system.
• Accept payments, post charges, and generate daily payment reports.
• Respond to routine inquiries about services and hours.
• Assist with medical records duties and patient referrals.
• Mentor and train junior staff as requested.

Skills

Listening skills

Communication

Customer service

Education

HS Diploma/GED

Job description

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 2 to support front desk operations in a physician's office or clinic. The role emphasizes patient relations, scheduling, check-in/check-out, and insurance verification, with a focus on providing high-quality, patient-centered care.

Orientation is remote while training is onsite, and core duties include answering phones, collecting and verifying demographics, processing payments, and assisting with medical records.