Patient Services Specialist II

Sutter Health; Los Altos (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health seeks a frontline Patient Services/Registrar at PAMF-Palo Alto Medical Foundation PAD. You will greet and check in patients, verify information, schedule appointments, and update the EHR. You’ll assist with healthcare and insurance forms and collect payments for services while ensuring privacy and safety.

Schedule: 8-hour shifts, Mon-Fri 9:00am–6:00pm with Saturday rotation. HS diploma and 1 year experience preferred; strong communication and Microsoft Office skills are essential.

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience.
• Knowledge of privacy and PHI protection practices.
• Basic knowledge of insurance policies and patient billing.
• Strong written and verbal communication and organizational skills.

Responsibilities

• Greet and check-in patients and verify information.
• Schedule appointments and update the EHR system.
• Collect payments for services and complete healthcare forms.
• Maintain privacy and confidentiality of PHI.
• Coordinate with staff to ensure smooth intake procedures.

Skills

Customer service

PHI privacy

Medical billing basics

Data interpretation

Verbal and written communication

Time management

Microsoft Office

Team collaboration

Problem solving

Education

HS Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Sutter Health seeks a frontline Patient Services/Registrar at PAMF-Palo Alto Medical Foundation PAD. You will greet and check in patients, verify information, schedule appointments, and update the EHR. You’ll assist with healthcare and insurance forms and collect payments for services while ensuring privacy and safety.

Schedule: 8-hour shifts, Mon-Fri 9:00am–6:00pm with Saturday rotation. HS diploma and 1 year experience preferred; strong communication and Microsoft Office skills are essential.