Patient Experience Specialist II

Sutter Health; Mountain View (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health is seeking a patient services specialist to be the first contact for patients at the Palo Alto Medical Foundation CAD. You will greet patients, verify information, schedule appointments, and update EHRs while handling intake forms and payments.

The role emphasizes HIPAA compliance and teamwork within a busy outpatient setting. The position requires an HS diploma or equivalent, 1 year of relevant experience, and solid communication skills.

Qualifications

• HS Diploma or equivalent education/experience accepted.
• Basic knowledge of insurance policies and patient billing.
• Strong written and verbal communication skills.
• Good time management and ability to prioritize within policy.
• Proficient with Microsoft Office applications.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and check-in patients entering the facility.
• Verify patient information and schedule appointments.
• Update Electronic Health Records (EHR).
• Assist with intake forms and collect payments for services.
• Maintain patient privacy and PHI compliance.
• Support referral management and assist other staff as needed.

Skills

Patient communication

Insurance knowledge

Billing procedures

Time management

Office software

Team collaboration

PHI privacy

Education

HS Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Sutter Health is seeking a patient services specialist to be the first contact for patients at the Palo Alto Medical Foundation CAD. You will greet patients, verify information, schedule appointments, and update EHRs while handling intake forms and payments.

The role emphasizes HIPAA compliance and teamwork within a busy outpatient setting. The position requires an HS diploma or equivalent, 1 year of relevant experience, and solid communication skills.