Patient Services Representative II, Reception Registration

Sutter Health; Fremont (CA); On-site; USD 44,000 - 62,000; Part time

Job summary

Sutter Health is seeking a part-time Front Desk/Patient Services Associate for an outpatient facility. You will greet patients, verify information, schedule appointments and process payments while updating the Electronic Health Record.

This role emphasizes privacy and compliance with healthcare regulations. The position requires a HS diploma or equivalent, and about 1 year of related experience, with strong communication and office software skills.

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience.
• Knowledge of insurance policies and patient billing.
• Proficient with Microsoft Office Suite and basic computer applications.

Responsibilities

• Greet and check-in patients and verify information.
• Schedule appointments and update the EHR.
• Facilitate intake procedures and collect payments for services.
• Maintain patient privacy and PHI in accordance with regulations.
• Support staff orientation and department processes as needed.

Skills

Insurance policies

Patient billing

Written & verbal communication

Time management

PHI privacy

Microsoft Office

Team collaboration

Multi-tasking

Problem solving

Independence

Education

HS Diploma

Job description

Organization

PAMF-Palo Alto Medical Foundation ALD

Position Overview

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Schedule

Schedule: Tuesday, Saturday & Sunday from 4:15pm to 8:15pm (subject to change)

Education

Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience

Typical Experience

1 year of recent relevant experience.

Skills And Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift

Days

Schedule

Part Time

Shift Hours

4

Days Of The Week

Tuesday

Weekend Requirements

Every Weekend

Benefits

No

Unions

No

Position Status

Non-Exempt

Weekly Hours

12

Employee Status

Short Hour

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.