Patient Services Specialist I - Front Desk & Scheduling

The University of Texas Medical Branch; Sugar Land (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Texas Medical Branch in Sugar Land, TX is seeking a Patient Services Specialist I to enhance the patient experience by coordinating clerical and medical activities and guiding new and returning patients to UTMB services.

The role requires an Associate’s degree with no experience and offers on-site work Monday–Friday, 8:00 am–5:00 pm, including responsibilities in patient registration, scheduling, and outreach to ensure access and accuracy of information.

Qualifications

• Proficient in PC use with Excel, Word, and database management packages.
• Analytical and able to collect and trend data.
• Knowledge of patient care and patient problems.
• Excellent human relations and written and oral communication skills.
• Ability to problem-solve.

Responsibilities

• Provides high level customer service in all interactions with internal and external customers.
• Answers calls accurately with exceptional customer service at all times.
• Ensures caller’s needs are met and accurate information is obtained.
• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
• Acts as patient advocate and liaisons with various departments to meet mutual goals.

Skills

Bilingual

Excel

Word

Database management

Patient care

Communication

Problem-solving

Education

Associate’s degree

Job description

The University of Texas Medical Branch in Sugar Land, TX is seeking a Patient Services Specialist I to enhance the patient experience by coordinating clerical and medical activities and guiding new and returning patients to UTMB services.

The role requires an Associate’s degree with no experience and offers on-site work Monday–Friday, 8:00 am–5:00 pm, including responsibilities in patient registration, scheduling, and outreach to ensure access and accuracy of information.