Patient Services Specialist I — Front Desk & Scheduling

The University of Texas Medical Branch; League City (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Texas Medical Branch in League City, TX seeks a Patient Services Specialist I to deliver outstanding patient service, coordinate clerical and medical activities, and facilitate access to UTMB services for new and returning patients.

Responsibilities include patient registration, scheduling, and registration-related financial counseling, with emphasis on confidentiality and teamwork. On-site role, standard hours.

Qualifications

• Associate’s degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
• Knowledge of patient care and patient problems.
• Proficient in use of PC with experience in Excel, Word, and database management packages.
• Excellent human relations and written and oral communication skills.
• Ability to problem-solve.

Responsibilities

• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times.
• Ensures caller’s needs are met and accurate information is obtained.
• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.

Skills

Customer service

Communication

Data analysis

Problem solving

Education

Associate's degree

Tools

EPIC

Excel

Word

Job description

The University of Texas Medical Branch in League City, TX seeks a Patient Services Specialist I to deliver outstanding patient service, coordinate clerical and medical activities, and facilitate access to UTMB services for new and returning patients.

Responsibilities include patient registration, scheduling, and registration-related financial counseling, with emphasis on confidentiality and teamwork. On-site role, standard hours.