Patient Services Specialist I — Front Desk & Scheduling

Baylor Scott & White Health; Dallas (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k)

Tuition Reimbursement

PTO accrual Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. The role focuses on patient relations, check-in/check-out, scheduling, insurance verification, and answering phones to ensure high-quality, patient-centered care.

Ideal candidates will have a HS Diploma or GED and less than 1 year of experience, with strong communication skills and a customer-service mindset.

Qualifications

• HS Diploma or GED required.
• Less than 1 year of experience in a patient-facing role preferred.
• Strong communication and customer service skills necessary.
• Bilingual English/Spanish preferred to support diverse patient population.

Responsibilities

• Assist patients with check-in/check-out and appointments.
• Verify insurance information and schedule follow-up visits.
• Answer phones and direct inquiries to appropriate staff.
• Provide accurate patient information and support billing processes.

Skills

Communication skills

Bilingual (preferred)

Data entry accuracy

Customer service excellence

Education

HS Diploma or GED

Less than 1 year experience

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. The role focuses on patient relations, check-in/check-out, scheduling, insurance verification, and answering phones to ensure high-quality, patient-centered care.

Ideal candidates will have a HS Diploma or GED and less than 1 year of experience, with strong communication skills and a customer-service mindset.