Patient Services Specialist: Front Desk & Scheduling

Mercy Health; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, prescription

Paid time off

Tuition assistance

Job summary

Mercy Health is hiring a Patient Services Representative at Eastgate Medical Center to handle patient registration, verify demographics, obtain insurance cards, and identify patients. You will schedule appointments, transcribe orders, and explain financial options, ensuring accurate medical records and exceptional service.

The role may require coverage at other physician practices and locations as needed, with emphasis on compassionate patient interactions and accurate revenue cycle support.

Qualifications

• Demonstrated excellence in customer service and interpersonal communication.
• Ability to verify demographics and insurance information accurately.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and register patients, verify demographics, and collect insurance information.
• Schedule appointments and transcribe orders to ensure accurate records.
• Explain financial options and collect applicable payments.
• Maintain tidy work processes and update patient records in the EHR.
• Support other physician practice locations as needed.

Skills

Customer service

Communication

Attention to detail

Team oriented

Education

High School Diploma or GED

Job description

Mercy Health is hiring a Patient Services Representative at Eastgate Medical Center to handle patient registration, verify demographics, obtain insurance cards, and identify patients. You will schedule appointments, transcribe orders, and explain financial options, ensuring accurate medical records and exceptional service.

The role may require coverage at other physician practices and locations as needed, with emphasis on compassionate patient interactions and accurate revenue cycle support.