Patient Services Specialist - Front Desk & Scheduling

Bon Secours Mercy Health; Norfolk (VA); On-site; USD 23,000 - 34,000; Full time

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative for Ghent Station Medical Office Building to be the first point of contact for patients and the community. The role includes verifying demographics, obtaining insurance cards, scheduling appointments, and explaining financial options to patients with accurate data entry in the electronic system.

Responsibilities include greeting patients, handling calls, processing registrations, collecting payments, and supporting other

Qualifications

• High School Diploma or GED required.
• Experience in patient registration/healthcare preferred.
• Strong communication and customer service skills.
• Ability to explain financial options to patients and collect payments.

Responsibilities

• Serve as the primary contact between patients and physician practices.
• Greet patients and provide excellent customer service.
• Schedule appointments and enter patient information accurately.
• Verify demographics and insurance details during registration.
• Process admissions paperwork and basic insurance verification.
• Reconcile cash drawer and handle patient payments.

Skills

Patient registration

Scheduling

Customer service

Communication

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

Job description

Bon Secours Mercy Health is seeking a Patient Services Representative for Ghent Station Medical Office Building to be the first point of contact for patients and the community. The role includes verifying demographics, obtaining insurance cards, scheduling appointments, and explaining financial options to patients with accurate data entry in the electronic system.

Responsibilities include greeting patients, handling calls, processing registrations, collecting payments, and supporting other