Patient Services Specialist: Front Office & Insurance

Optum; Worcester (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Equity stock purchase

401k contribution

Job summary

Optum is seeking a friendly, patient-focused Associate Patient Care Coordinator to support insurance verification, scheduling, and billing activities in Worcester, MA. The role emphasizes accuracy, empathy, and teamwork within a fast-paced clinic setting.

Responsibilities include verifying coverage, collecting co-pays, updating records, and coordinating with providers to ensure smooth patient flow and timely care delivery.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of healthcare or customer service experience.
• Intermediate computer navigation skills across multiple screens.

Responsibilities

• Verify and update patient insurance eligibility and demographics.
• Collect co-pays and post payments; maintain records.
• Assist with scheduling changes and patient inquiries.
• Communicate changes to providers and patients per policy.
• Adhere to health, safety, and regulatory requirements.

Skills

Healthcare experience

Customer service

Computer navigation

Microsoft Office

Epic EMR

EPIC training

Bilingual

Education

High School Diploma/GED

Tools

Epic EMR

Job description

Optum is seeking a friendly, patient-focused Associate Patient Care Coordinator to support insurance verification, scheduling, and billing activities in Worcester, MA. The role emphasizes accuracy, empathy, and teamwork within a fast-paced clinic setting.

Responsibilities include verifying coverage, collecting co-pays, updating records, and coordinating with providers to ensure smooth patient flow and timely care delivery.