Patient Care Coordinator: Front Office & Eligibility

Taleo; Worcester (MA); On-site; USD 45,847,000 - 83,097,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Incentive and recognition programs

Job summary

UnitedHealth Group is seeking an Associate Patient Care Coordinator in Worcester, MA. This role supports the care team, manages patient insurance verification, scheduling, billing inquiries, and data accuracy, while upholding Lean processes.

You will interact with providers, patients, and internal teams to improve care delivery. The position offers full-time hours with a schedule of 8am–4:30pm, and emphasizes reliability, professionalism, and a focus on customer service in a fast-paced

Qualifications

• 1+ years of healthcare or customer service experience.
• Strong communication and interpersonal skills.
• Ability to navigate multiple screens and document electronically.

Responsibilities

• Verifies and authorizes patient insurance coverage and eligibility.
• Reviews insurance denials to find errors.
• Maintains records and processes daily cash deposits.
• Notifies providers and patients of scheduling changes and add-ons.
• Handles patient questions on scheduling and billing.
• Ensures compliance with health and safety requirements.

Skills

Healthcare experience

Customer service

Communication skills

Time management

Education

High School Diploma/GED

Tools

Epic EMR

Microsoft Office

Job description

UnitedHealth Group is seeking an Associate Patient Care Coordinator in Worcester, MA. This role supports the care team, manages patient insurance verification, scheduling, billing inquiries, and data accuracy, while upholding Lean processes.

You will interact with providers, patients, and internal teams to improve care delivery. The position offers full-time hours with a schedule of 8am–4:30pm, and emphasizes reliability, professionalism, and a focus on customer service in a fast-paced