Patient Services Specialist: Front Desk, Scheduling & EHR

Signature Health, Inc. in; Lakewood (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k matching

PTO

Professional development support

Job summary

Signature Health is seeking a Patient Services Representative to provide excellent patient support, manage registration and insurance details in the EHR, and assist with scheduling. You will greet patients, collect copayments, and ensure accurate data entry while upholding HIPAA guidelines.

The role requires a friendly, professional demeanor, attention to detail, and ability to navigate EPIC and MS Office. Evening/extended hours flexibility may be required.

Qualifications

• High School Diploma or equivalent required.
• 1 year office or customer service experience required.
• Medical office experience and behavioral health setting exposure preferred.
• Familiarity with insurance concepts (Medicare/Medicaid) helpful.
• Experience with EPIC or similar EHR systems preferred.

Responsibilities

• Register patients accurately and update demographics and insurance details in the EHR.
• Answer phones, greet patients and families, and assist with scheduling.
• Collect copayments and communicate financial responsibilities to patients.
• Ensure provider/clinician schedules are managed and appointments are scheduled effectively.
• Protect patient confidentiality and adhere to HIPAA at all times.

Skills

Customer service

Office experience

EHR knowledge

Microsoft Office

Education

High School Diploma

Healthcare setting experience

Tools

EPIC

Microsoft Excel

Job description

Signature Health is seeking a Patient Services Representative to provide excellent patient support, manage registration and insurance details in the EHR, and assist with scheduling. You will greet patients, collect copayments, and ensure accurate data entry while upholding HIPAA guidelines.

The role requires a friendly, professional demeanor, attention to detail, and ability to navigate EPIC and MS Office. Evening/extended hours flexibility may be required.