Patient Services Representative

Signature Health, Inc. in; Lakewood (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k matching

PTO

Professional development support

Job summary

Signature Health is seeking a Patient Services Representative to provide excellent patient support, manage registration and insurance details in the EHR, and assist with scheduling. You will greet patients, collect copayments, and ensure accurate data entry while upholding HIPAA guidelines.

The role requires a friendly, professional demeanor, attention to detail, and ability to navigate EPIC and MS Office. Evening/extended hours flexibility may be required.

Qualifications

• High School Diploma or equivalent required.
• 1 year office or customer service experience required.
• Medical office experience and behavioral health setting exposure preferred.
• Familiarity with insurance concepts (Medicare/Medicaid) helpful.
• Experience with EPIC or similar EHR systems preferred.

Responsibilities

• Register patients accurately and update demographics and insurance details in the EHR.
• Answer phones, greet patients and families, and assist with scheduling.
• Collect copayments and communicate financial responsibilities to patients.
• Ensure provider/clinician schedules are managed and appointments are scheduled effectively.
• Protect patient confidentiality and adhere to HIPAA at all times.

Skills

Customer service

Office experience

EHR knowledge

Microsoft Office

Education

High School Diploma

Healthcare setting experience

Tools

EPIC

Microsoft Excel

Job description

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Professional Development Support

SCOPE OF ROLE

Reporting to the Manager, Patient Services, the Patient Services Representative will provide excellent patient support by insuring the thorough completion of patient registration, maintaining the accuracy of patient information and insurance coverages in the EHR and through proficient scheduling. The Patient Service Representative will ensure a consistently excellent patient experience when answering phone calls, greeting patients and their families, checking in patients for their appointments and assisting patients with scheduling.

HOW YOU’LL SUCCEED

• Demonstrate a friendly, courteous and welcoming first impression to patients and their families.
• Ensure all patient registration items, required data and documents are consistently and accurately captured and updated as needed in the EHR.
• Demonstrate the ability to accurately schedule all of SH's available services while ensuring provider/clinician schedules are effectively managed.
• Consistently address and collect copayments and other amounts owed, ensuring patients are aware of their financial responsibility and referring them for financial assistance when needed.
• Consistently demonstrate dependability, patience, kind and professional communication, and willingness to assist colleagues.
• Demonstrate reliability and punctuality by ensuring excellent attendance with minimal unplanned time off/call-offs and scheduling planned time off as needed.
• Ensure all patient insurance and coverages have been properly verified and are accurately reflected in the EHR.
• Provide administrative support to the office including scanning, faxing and mailing.
• Demonstrate efficiency through multi-tasking and organization to ensure all daily tasks are consistently completed.
• Demonstrate proficiency in Epic, our EHR, and other platforms necessary to complete assigned tasks.
• Protect patient confidentiality and right to privacy by adhering to HIPAA regulations at all times.
• Other duties as assigned.

Requirements

KNOWLEDGE & EXPERIENCE

• High School Diploma or equivalent required.
• 1 year office, customer service, or related experience required. Medical office experience preferred.
• Previous experience in a primary care of behavioral health setting preferred.
• Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid preferred.
• Experience working with an EHR system required; EPIC experience preferred.
• Demonstrated proficiency with Microsoft Office, Word, and Excel.

WORKING CONDITIONS

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.