Patient Services Specialist — Front Desk & Scheduling

Hamilton Community Health Network; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Hamilton Community Health Network is seeking a front desk professional to greet patients, schedule visits, verify insurance, and process payments. You will ensure accurate patient data entry in the EMR system and maintain a smooth waiting area, supporting patient satisfaction and adherence to policies.

Responsibilities include notifying patients of appointments, handling calls, and coordinating with staff to resolve issues.

Qualifications

• High school diploma or GED; some college preferred.
• Two years clerical experience or one year of experience in health care setting preferred.
• Must type 40 words per minute, computer and data entry experience required.

Responsibilities

• Schedules patients for walk-in and follow-up appointments; answers the telephone and takes messages.
• Contacts patients by telephone to notify them of appointments and cancels/reschedules as needed.
• Accurately entering patient demographics, insurance and payer codes into Centricity.
• Verifies insurance coverage and documents information in Centricity.
• Maintains waiting room organization and patient flow.
• Collects old balances and co-payments for services and follows payment processes.
• Imports EMR charges and approves tickets for patient pay, sliding fee and homeless.

Skills

Typing 40 wpm

Customer service

Data entry

Education

High school diploma or GED

Tools

Centricity

Job description

Hamilton Community Health Network is seeking a front desk professional to greet patients, schedule visits, verify insurance, and process payments. You will ensure accurate patient data entry in the EMR system and maintain a smooth waiting area, supporting patient satisfaction and adherence to policies.

Responsibilities include notifying patients of appointments, handling calls, and coordinating with staff to resolve issues.