Patient Services Associate: Front Desk & Scheduling

emergemarket.com; Renton (WA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with employer match

Paid time off

Eight holidays

Employee wellness program

Career development

Job summary

HealthPoint is hiring a Front Desk / Patient Services Representative to support site operations across multiple locations. You will greet patients, verify demographics and insurance, collect copays, and coordinate scheduling while delivering excellent customer service.

This role requires a high school diploma or equivalent and basic computer skills; experience with EHR systems is preferred. You will work in a patient-centered, team-based environment that emphasizes access to care and respect for

Qualifications

• High school diploma or equivalent; health care or customer service experience preferred.
• Ability to read and comprehend instructions and write basic correspondence.
• Basic computer skills including Word, Excel and Outlook; familiarity with EHRs.

Responsibilities

• Greet all clinic patients, families and visitors.
• Check-in patients including demographics, insurance verification, and collecting copays.
• Educate patients about HealthPoint services and assist with navigation of these services.
• Explain insurance basics (copay, coinsurance, deductibles) to patients.
• Check-out patients and schedule follow-ups; provide documents and collect balances.
• Follow procedures for phone appointment scheduling and EHR documentation.
• Promote MyChart use to patients and families.
• Assist with multiple clinic sites and varying patient populations as needed.
• Maintain a clean, organized reception area and stay punctual.

Skills

Customer service

Healthcare

Basic computer skills

MS Word

MS Excel

MS Outlook

Electronic health records

Electronic dental records

Education

High school diploma or equivalent

Tools

EHR system

Job description

HealthPoint is hiring a Front Desk / Patient Services Representative to support site operations across multiple locations. You will greet patients, verify demographics and insurance, collect copays, and coordinate scheduling while delivering excellent customer service.

This role requires a high school diploma or equivalent and basic computer skills; experience with EHR systems is preferred. You will work in a patient-centered, team-based environment that emphasizes access to care and respect for