Patient Services Front Desk Specialist

Hamilton Community Health Network; Lapeer (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Hamilton Community Health Network in Lapeer, MI is seeking a Front Desk Clerk to greet patients, schedule appointments, verify insurance, collect payments and discharge patients. The role emphasizes accurate data entry into Centricity, maintaining waiting room flow, and delivering friendly, efficient service within a busy health care setting.

Ideal candidates have a high school diploma or GED, 2 years of clerical experience or 1 year in health care, and the ability to type 40 wpm.

Qualifications

• High school diploma or GED; two years clerical experience or one year health care setting preferred; must type 40 wpm.
• Knowledge of managed care processes is a plus.
• Able to maintain confidentiality and handle sensitive information.

Responsibilities

• Schedules patients for walk-in and follow-up appointments.
• Answers the telephone and takes messages for staff.
• Verifies insurance coverage and documents information in Centricity.
• Collects co-payments and balances; follows payment processes.
• Maintains waiting room organization and patient flow.
• Imports EMR charges and approves tickets for patient pay, sliding fee and homeless.

Skills

Customer service

Telephone etiquette

Data entry

HIPAA awareness

Education

High School diploma or GED

Tools

Centricity

Job description

Hamilton Community Health Network in Lapeer, MI is seeking a Front Desk Clerk to greet patients, schedule appointments, verify insurance, collect payments and discharge patients. The role emphasizes accurate data entry into Centricity, maintaining waiting room flow, and delivering friendly, efficient service within a busy health care setting.

Ideal candidates have a high school diploma or GED, 2 years of clerical experience or 1 year in health care, and the ability to type 40 wpm.