Patient Services Specialist — Front Desk & Scheduling

Texas Oncology; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Texas Oncology, part of The US Oncology Network, seeks a Patient Services Coordinator to support the Downtown-San Antonio clinic. This full-time position may be classified as Level 1, 2, or Sr based on experience, and focuses on greeting patients, scheduling appointments, and handling calls with professionalism.

You will assist with administrative tasks, manage patient check-ins/outs, collect co-pays, and maintain accurate records while upholding HIPAA guidelines and excellent patient service

Qualifications

• High school diploma or equivalent required.
• Reception or front-desk experience preferred.
• Proficiency with Windows-based software and standard office tools.

Responsibilities

• Greet patients and visitors to the clinic in a prompt, courteous and professional manner.
• Check in patients and inform clinical staff of patient arrival.
• Provide and explain paperwork for the patient to complete prior to examination; collect and file forms.
• Update demographics and insurance information in the system; collect co-pays and balances and provide receipts.
• Answer and route routine questions, take thorough messages, and page clinic personnel as needed.
• Schedule returning appointments and provide appointment details to patients.
• Ensure confidentiality and HIPAA compliance in handling patient records.

Skills

Customer service

Reception experience

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Texas Oncology, part of The US Oncology Network, seeks a Patient Services Coordinator to support the Downtown-San Antonio clinic. This full-time position may be classified as Level 1, 2, or Sr based on experience, and focuses on greeting patients, scheduling appointments, and handling calls with professionalism.

You will assist with administrative tasks, manage patient check-ins/outs, collect co-pays, and maintain accurate records while upholding HIPAA guidelines and excellent patient service