Patient Services Concierge & Front Desk Specialist

Overlake Medical Center & Clinics; Bellevue (WA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Tuition reimbursement

Retirement plan matching

Medical insurance premiums as low as $

Free parking

Transit passes

Job summary

Overlake Medical Center & Clinics is seeking a Patient Services Representative in Bellevue, WA to deliver exemplary front desk support and patient flow coordination. You will manage check-in communications across staff and providers and handle records distribution through the Epic EMR system, while performing clerical and scheduling tasks.

The role requires strong customer service, multitasking ability, and professional phone etiquette in a healthcare setting.

Qualifications

• Requires high school diploma or GED.
• Demonstrated ability to provide exceptional customer service.

Responsibilities

• Provide exceptional customer and front office services to patients during check-in.
• Coordinate communications among staff, patients, and providers about the check-in process.
• Collect records and ensure distribution to appropriate staff via the Epic EMR system.

Skills

Customer service

Phone etiquette

Communication skills

Multitasking

Detail oriented

Computer keyboard skills

Front office coordination

Education

High school diploma or GED

Tools

Epic EMR

Job description

Overlake Medical Center & Clinics is seeking a Patient Services Representative in Bellevue, WA to deliver exemplary front desk support and patient flow coordination. You will manage check-in communications across staff and providers and handle records distribution through the Epic EMR system, while performing clerical and scheduling tasks.

The role requires strong customer service, multitasking ability, and professional phone etiquette in a healthcare setting.