Patient Service Representative - Float

Outer Cape Health Services; Provincetown (MA); On-site; USD 60,174,000 - 71,635,000; Full time

Job summary

Outer Cape Health Services in Provincetown, MA is seeking a Patient Service Representative (Float) to ensure smooth patient flow, greet and register patients, answer questions, and coordinate front desk activities across three locations.

The role requires a high school diploma, 2 years of customer service, strong communications, ability to multi-task, and proficiency with Epic, Outlook, and Microsoft Office. Bilingual helpful; weekend availability may be required.

Qualifications

• 2 years of customer service experience; medical setting preferred.
• Excellent written and verbal communication skills—bilingual helpful.
• Outstanding organizational skills.
• Ability to multi-task and reprioritize as necessary.
• Excellent interpersonal and customer service skills are essential.
• Proficiency in computer skills, including Epic, Outlook, Microsoft Office, etc.

Responsibilities

• Greet, register, and direct patients and visitors at the Front Desk.
• Make and answer telephone calls professionally.
• Maintain provider schedules and handle appointments.
• Correspond with patients via letters, email, and phone while maintaining confidentiality.
• Monitor Patient Portal communications and scan medical records.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Interpersonal skills

Confidentiality

Multi-tasking

Verbal/written communication

Education

High school diploma

College degree preferred

Tools

Epic

Outlook

Microsoft Office

Job description

Our Culture- Why Work With Us

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Patient Service Representative (Float)

Our Culture- Why Work With Us

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are

Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

OCHS now cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it and validating that staff are working at the top of their licensures are the foundations of this model.

Our Core Competencies

At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically toward common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

A Day In The Life Of This Role

Reporting to the Practice Manager, the Patient Service Representative (PSR) ensures smooth patient flow and a positive experience for Outer Cape Health Services patients by greeting, registering, corresponding, and answering general questions at the front desk. This position will be required to float between all three (3) locations, as needed for front desk coverage.

Summary Of Duties

• Greet, register, and direct patients and visitors to the assigned Health Center.
• Make and answer telephone calls at the assigned Health Center in a professional manner.
• Maintain provider schedules, and schedule and reschedule patient appointments in accordance with the provider’s schedule.
• Correspond with patients utilizing letters, electronic communication, and phone calls while also distributing to appropriate individuals (ensuring confidentiality of medical information).
• Monitoring Patient Portal communication with patients.
• Scan medical record documents.
• Conduct insurance eligibility and verification utilizing insurance websites and search engines.
• Ensure patient demographic and billing information is accurate.
• Collect co-pays and account balances.
• Ability to work flexible hours, as required, to meet the needs of the Health Center.
• Ensure all patient questionnaires are completed upon check-in. Ensure these questionnaires are available to the clinical team at the time of the visit.
• Other related duties and projects as assigned.
• Travel to all three Health Care Center locations as needed for front desk coverage.
• Saturday availability could be required for the Provincetown location.

Qualifications

What we need from you

• High school diploma required, college preferred.
• 2 years of customer service experience; medical setting preferred.
• Demonstrated ability to make independent decisions, establish priorities, and elevate items, as appropriate, in a busy work environment.
• Demonstrated ability to work effectively both as a team member and independently.
• Outstanding organizational skills.
• Excellent written and verbal communication skills—bilingual helpful.
• Ability to adhere to strict confidentiality standards.
• Ability to multi-task and reprioritize, as necessary.
• Excellent interpersonal and customer service skills are essential.
• Proficiency in computer skills, including Epic, Outlook, Microsoft Office, etc.

AAP/EEOC Statement

Outer Cape Health Services is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state, or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, covered veterans’ status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions-in-force, recall, transfer, leave of absence, compensation, and training.

In accordance with Massachusetts law, we are committed to wage transparency. The salary range for this position is $21.00 - $25.00. This range is provided to promote equity and transparency in our hiring process. Actual compensation may vary based on factors such as experience, qualifications, internal equity, and other job-related criteria.