Medical Front Office - Patient Service Specialist

Select Medical; Dennis (MA); On-site; USD 25,000 - 28,000; Part time

Job summary

Select Medical in Dennis, MA seeks a Patient Service Specialist to provide essential front desk support across four Cape Cod outpatient therapy centers. You will greet, register patients, explain visit flow, and help coordinate their next appointment at the front desk.

In this PRN role, you will also handle scheduling by phone and in person, engage with insurance providers and other offices, and assist with collecting co-pays and basic payer verifications to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED required.
• Preferred insurance verification experience.
• Preferred scheduling experience.

Responsibilities

• Greet and register patients and provide information about their visit and next appointment.
• Schedule patient appointments in person and via phone.
• Communicate with attorney offices, insurance companies and translation companies, market operational leaders and business development team.
• Collect co-pays from patients, manage payer approvals and conduct insurance verifications.

Skills

Scheduling

Insurance verification

Education

High School Diploma/GED

Job description

Position: Patient Service Specialist
Location: Opportunity to provide PRN help for all 4 Cape Cod locations

• Home Clinic: 485 Route 134, South Dennis, MA

Type of Employment: PRN/Per diem (as needed)
Schedule: Weekdays - Varies
Compensation: $18 to $20/hour (Pending experience)
When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Check out the video below for additional insight into the work of our Patient Service Specialists!

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications

• High School Diploma/GED required

Preferred Qualifications

• Insurance Verification Experience
• Year of Scheduling Experience