Multisite Patient Services Associate (Float)

Outer Cape Health Services; Provincetown (MA); On-site; USD 44,000 - 52,000; Full time

Job summary

Outer Cape Health Services in Provincetown, MA is seeking a Patient Service Representative (Float) to ensure smooth patient flow, greet and register patients, answer questions, and coordinate front desk activities across three locations.

The role requires a high school diploma, 2 years of customer service, strong communications, ability to multi-task, and proficiency with Epic, Outlook, and Microsoft Office. Bilingual helpful; weekend availability may be required.

Qualifications

• 2 years of customer service experience; medical setting preferred.
• Excellent written and verbal communication skills—bilingual helpful.
• Outstanding organizational skills.
• Ability to multi-task and reprioritize as necessary.
• Excellent interpersonal and customer service skills are essential.
• Proficiency in computer skills, including Epic, Outlook, Microsoft Office, etc.

Responsibilities

• Greet, register, and direct patients and visitors at the Front Desk.
• Make and answer telephone calls professionally.
• Maintain provider schedules and handle appointments.
• Correspond with patients via letters, email, and phone while maintaining confidentiality.
• Monitor Patient Portal communications and scan medical records.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Interpersonal skills

Confidentiality

Multi-tasking

Verbal/written communication

Education

High school diploma

College degree preferred

Tools

Epic

Outlook

Microsoft Office

Job description

Outer Cape Health Services in Provincetown, MA is seeking a Patient Service Representative (Float) to ensure smooth patient flow, greet and register patients, answer questions, and coordinate front desk activities across three locations.

The role requires a high school diploma, 2 years of customer service, strong communications, ability to multi-task, and proficiency with Epic, Outlook, and Microsoft Office. Bilingual helpful; weekend availability may be required.