Front Desk & Patient Services Specialist

Outer Cape Health Services; Provincetown (MA); On-site; USD 29,000 - 34,000; Full time

Job summary

Outer Cape Health Services in Provincetown, MA is seeking a Patient Service Representative to greet patients, register at the front desk, and answer general questions, ensuring a smooth flow of patients.

You will manage phone calls, schedule appointments, verify insurance, collect co-pays, and maintain confidentiality, with a focus on patient-centered service and teamwork in a community health setting.

Qualifications

• High school diploma required, college preferred.
• 2 years of customer service experience; medical setting preferred.
• Demonstrated ability to make independent decisions, establish priorities in a busy environment.
• Ability to multi-task and maintain confidentiality.

Responsibilities

• Greet, register and direct patients at the front desk.
• Answer calls and manage professional communications.
• Maintain provider schedules and coordinate appointments.
• Verify insurance eligibility and process information
• Collect co-pays and ensure accurate billing info.
• Scan medical records and manage patient portal communications.
• Maintain confidentiality and support clinical team with patient data.

Skills

Customer service

Organization

Communication

Confidentiality

Bilingual helpful

Education

High school diploma

College preferred

Tools

Epic

Outlook

Microsoft Office

Job description

Outer Cape Health Services in Provincetown, MA is seeking a Patient Service Representative to greet patients, register at the front desk, and answer general questions, ensuring a smooth flow of patients.

You will manage phone calls, schedule appointments, verify insurance, collect co-pays, and maintain confidentiality, with a focus on patient-centered service and teamwork in a community health setting.