Patient Services Specialist - Front Desk & Scheduling

Shirley-Ryan-Ability-La; Northbrook (IL); On-site; USD 23,000 - 38,000; Full time

Job summary

Shirley Ryan AbilityLab, located in Northbrook, IL, seeks a Patient Services Representative to manage front desk duties, greet patients, schedule appointments and support registration processes. You will verify insurance information and collect demographics to ensure accurate patient records.

Responsibilities include posting payments, generating receipts, coordinating follow-up visits, and maintaining smooth clinic operations with a patient-centric approach.

Qualifications

• High school diploma or equivalent required.
• College or post-high school training desired.
• Minimum 3 years in a customer service/general office role with increasing responsibility preferred.
• Understanding of healthcare operations and access delivery.
• Knowledge of health insurance guidelines (HMOs).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel); basic PowerPoint.

Responsibilities

• Handle daily Front Desk operations including answering calls, scheduling appointments, and registration.
• Facilitate check-in/check-out and verify insurance information.
• Collect patient demographics and maintain accurate records.
• Post patient payments and prepare daily/monthly cash reports.
• Schedule follow-up appointments and manage patient flow.
• Scan and fax patient documents and support clinic processes.

Skills

Customer service

Communication

Organizational skills

Problem solving

Multitasking

Education

High school diploma or equivalent

College/post-high school training desired

Tools

Outlook

Word

Excel

PowerPoint

Job description

Shirley Ryan AbilityLab, located in Northbrook, IL, seeks a Patient Services Representative to manage front desk duties, greet patients, schedule appointments and support registration processes. You will verify insurance information and collect demographics to ensure accurate patient records.

Responsibilities include posting payments, generating receipts, coordinating follow-up visits, and maintaining smooth clinic operations with a patient-centric approach.