Front Desk Patient Care Coordinator

sralab; Northbrook (IL); On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits program

Competitive compensation

Job summary

Shirley Ryan AbilityLab in Northbrook, IL, seeks a Patient Services Representative to greet patients, manage front desk operations, check-in/out, schedule appointments, and collect demographic and insurance information.

You will coordinate with the care team to ensure smooth patient flow, verify insurance, post payments, and support ongoing access to world-class rehabilitation services.

Qualifications

• High school diploma or equivalent.
• College or post-high school training is preferred.
• Experience in a customer service role is desirable.

Responsibilities

• Greet and respond to the needs of incoming patients and families.
• Handle front desk duties: check-in/check-out, scheduling, and registration.
• Verify insurance information and collect demographic data.
• Post patient payments and assist with cash reports.

Skills

Customer service

Communication

Interpersonal skills

Scheduling appointments

Phone etiquette

Microsoft Outlook

Education

High school diploma or equivalent

College or post-high school training desired

Tools

Outlook

Word

Excel

PowerPoint

Job description

Shirley Ryan AbilityLab in Northbrook, IL, seeks a Patient Services Representative to greet patients, manage front desk operations, check-in/out, schedule appointments, and collect demographic and insurance information.

You will coordinate with the care team to ensure smooth patient flow, verify insurance, post payments, and support ongoing access to world-class rehabilitation services.