Patient Access & Care Concierge

Shirley-Ryan-Ability-La; Northbrook (IL); On-site; USD 48,855,000 - 78,655,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Shirley Ryan AbilityLab is seeking a Patient Services Representative to greet patients, manage front desk operations, and handle scheduling, registration, and insurance verification. The role supports the clinic's mission and emphasizes compassionate patient interactions.

The candidate should have a high school diploma, 3+ years in customer service, and proficiency with Microsoft Office; healthcare knowledge is a plus. This is an on-site position with comprehensive benefits.

Qualifications

• Minimum 3 years of experience in a customer service role/general office environment.
• Understanding of healthcare operations and access delivery.
• Familiar with health insurance guidelines (HMOs).
• Exceptional customer service and communication skills.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Answer inbound calls and schedule appointments.
• Register patients, verify insurance, collect demographics.
• Check-in/check-out and maintain appointment flow.
• Post payments and complete cash reports.
• Follow up to resolve patient and family issues.
• Scan/fax patient documents and support front desk tasks.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

PowerPoint

Job description

Shirley Ryan AbilityLab is seeking a Patient Services Representative to greet patients, manage front desk operations, and handle scheduling, registration, and insurance verification. The role supports the clinic's mission and emphasizes compassionate patient interactions.

The candidate should have a high school diploma, 3+ years in customer service, and proficiency with Microsoft Office; healthcare knowledge is a plus. This is an on-site position with comprehensive benefits.