Patient Services Specialist — Front Desk & Scheduling

Gritman Medical Center, Inc.; Moscow (ID); On-site; USD 22,000 - 28,000; Full time

Job summary

Gritman Medical Center, Inc. is hiring a Patient Services Representative for its Moscow, ID location. The role supports admissions and referrals, greets patients, handles calls, and ensures accurate data entry in the Epic system.

You will balance cash, assist with scheduling, and maintain a welcoming reception area. The ideal candidate has basic office skills, strong customer service and communication abilities, and experience in a medical office environment.

Qualifications

• Basic office functions
• Excellent customer service
• Written and verbal communication
• Positive attitude and teamwork
• Critical thinking and flexibility
• Computer skills

Responsibilities

• Greet patients and visitors professionally
• Monitor call queue and lobby for wait times
• Maintain patient confidentiality
• Enter insurance and patient information accurately
• Balance cash drawer and collect copays
• Register patients for the portal and Epic workflows
• Prepare end-of-day deposit reconciliation paperwork
• Respond to patient records requests and questions

Skills

Customer service

Verbal communication

Written communication

Teamwork

Critical thinking

Flexibility

Computer skills

Education

Medical office experience

Tools

Epic

Job description

Gritman Medical Center, Inc. is hiring a Patient Services Representative for its Moscow, ID location. The role supports admissions and referrals, greets patients, handles calls, and ensures accurate data entry in the Epic system.

You will balance cash, assist with scheduling, and maintain a welcoming reception area. The ideal candidate has basic office skills, strong customer service and communication abilities, and experience in a medical office environment.