Patient Services Concierge (On-site)

Gritman Medical Center Inc.; Moscow (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Gritman Medical Center in Moscow, Idaho seeks a Patient Services Representative (PSR) to provide essential administrative support in a fast-paced healthcare setting. You will manage patient registration, scheduling, and interdepartmental communication with care and confidentiality.

You will handle payments, insurance data entry, and chart preparation while maintaining a welcoming reception area and strong customer service in a HIPAA-compliant environment.

Qualifications

• No specific education is required.
• Experience with computers and basic office tasks.
• Data entry and cash handling familiarity.
• Medical office experience is preferred.

Responsibilities

• Greet and assist patients and visitors with professionalism.
• Monitor call queues and patient wait times for efficiency.
• Maintain patient accounts, process payments, balance cash drawers.
• Enter and verify insurance and patient information accurately.
• Schedule appointments per clinic protocols.
• Assist with medical record requests and chart prep.
• Keep the reception area clean, organized, and welcoming.
• Uphold patient privacy and HIPAA compliance.
• Respond to patient concerns professionally.

Skills

Customer service

Written communication

Verbal communication

Multi-tasking

Problem solving

Adaptability

Computer literacy

Phone systems

Education

No specific education required

Tools

Multi-line phone systems

Data entry

Cash handling

Job description

Gritman Medical Center in Moscow, Idaho seeks a Patient Services Representative (PSR) to provide essential administrative support in a fast-paced healthcare setting. You will manage patient registration, scheduling, and interdepartmental communication with care and confidentiality.

You will handle payments, insurance data entry, and chart preparation while maintaining a welcoming reception area and strong customer service in a HIPAA-compliant environment.