Patient Services Representative | Hospital Admitting | Multiple Openings

Gritman Medical Center, Inc.; Moscow (ID); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Gritman Medical Center, Inc. is seeking a Patient Services Representative (PSR) to provide essential administrative support in a fast-paced healthcare setting.

The PSR ensures smooth patient registration, appointment scheduling, and effective communication between providers, patients, pharmacies, and other medical offices with strict HIPAA compliance. Responsibilities include greeting patients, managing call queues, handling payments, entering insurance data, and maintaining a welcoming

Formación

• No specific education required.
• Experience with computers.
• Knowledge of basic office functions including message-taking, data entry, and cash handling.
• Previous experience in a medical office is preferred.

Responsabilidades

• Greet and assist patients and visitors in person and over the phone.
• Monitor call queues and patient wait times.
• Maintain accurate patient accounts, process payments, and balance cash drawers.
• Enter and verify insurance and patient information with accuracy.
• Schedule patient appointments based on clinic protocols.
• Assist with medical record requests and chart preparation.
• Ensure the reception area is clean, organized, and welcoming.
• Uphold patient privacy and confidentiality.
• Respond to patient concerns professionally and efficiently.

Conocimientos

Customer service

Communication skills

Multitasking

Data entry

Cash handling

Educación

No specific education required

Descripción del empleo

Job Category: Admissions, Assessment &Referral Staff

Requisition Number: PATIE004096

• Full-Time
• On-site

Locations

Showing 1 location

Gritman Medical Center, Inc.
Moscow, ID 83843, USA

Description

Job Summary

Gritman Medical Center is seeking a Patient Services Representative (PSR)to provide essential administrative and clerical support in a fast-paced healthcare setting. This role ensures smooth patient registration, appointment scheduling, and effective communication between healthcare providers, patients, pharmacies, and other medical offices. The PSR I is expected to maintain strict confidentiality in compliance with HIPAA regulations while delivering excellent customer service and professionalism in every interaction.

Key Responsibilities

• Greet and assist patients and visitors in person and over the phone with professionalism and a positive attitude.
• Monitor call queues and patient wait times, ensuring efficient service.
• Maintain accurate patient accounts, process payments, and balance cash drawers.
• Enter and verify insurance and patient information with a high level of accuracy.
• Schedule patient appointments appropriately based on clinic protocols.
• Assist with medical record requests and chart preparation.
• Ensure the reception area remains clean, organized, and welcoming.
• Uphold patient privacy and rights by maintaining strict confidentiality.
• Respond to patient concerns or complaints professionally and efficiently.

Qualifications & Requirements

• Education: No specific education required.
• Experience:
  • Must have experience working with computers.
  • Knowledge of basic office functions, including message-taking, data entry, and cash handling.
  • Previous experience in a medical office is preferred.
• Skills & Abilities:
  • Strong customer service, written, and verbal communication skills.
  • Ability to multitask in a fast-paced environment.
  • Proficiency in computer programs and multi-line phone systems.
  • Critical thinking and problem-solving skills with minimal supervision.
  • Demonstrated flexibility and ability to adapt to changing workflows.

Physical & Environmental Demands

• Ability to sit, stand, bend, twist, and kneel throughout the day.
• Requires occasional lifting (up to 35 lbs.), reaching, and pushing/pulling.
• Frequent interaction with patients, staff, and visitors in a busy office environment.
• Potential exposure to seasonal outdoor conditions and public health risks.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.