Patient Services Representative | Specialty Clinics | Full Time

Gritman Medical Center, Inc.; Moscow (ID); On-site; USD 22,000 - 28,000; Full time

Job summary

Gritman Medical Center, Inc. is hiring a Patient Services Representative for its Moscow, ID location. The role supports admissions and referrals, greets patients, handles calls, and ensures accurate data entry in the Epic system.

You will balance cash, assist with scheduling, and maintain a welcoming reception area. The ideal candidate has basic office skills, strong customer service and communication abilities, and experience in a medical office environment.

Qualifications

• Basic office functions
• Excellent customer service
• Written and verbal communication
• Positive attitude and teamwork
• Critical thinking and flexibility
• Computer skills

Responsibilities

• Greet patients and visitors professionally
• Monitor call queue and lobby for wait times
• Maintain patient confidentiality
• Enter insurance and patient information accurately
• Balance cash drawer and collect copays
• Register patients for the portal and Epic workflows
• Prepare end-of-day deposit reconciliation paperwork
• Respond to patient records requests and questions

Skills

Customer service

Verbal communication

Written communication

Teamwork

Critical thinking

Flexibility

Computer skills

Education

Medical office experience

Tools

Epic

Job description

Patient Services Representative | Specialty Clinics | Full Time

Job Category: Admissions, Assessment &Referral Staff

Requisition Number: PATIE004087

Locations

Showing 1 location

Gritman Medical Center, Inc.
Moscow, ID 83843, USA

Description

Job Duties and Responsibilities:

• Greet patients and visitors on the phone or in person with professionalism representing the Gritman Way
• Maintains a positive attitude works well with all staff and departments
• Monitor call queue and/or lobby for wait times or issues
• Protect patient rights by maintaining strict confidentiality
• Enters quality phone notes/patient cases Prepare end of day deposit reconciliation paperwork
• Maintains accurate and complete patient accounts
• Quality Data input of insurance information
• Appropriate scheduling of appointments
• Obtains appropriate information from patients for new and existing accounts
• Responsible for keeping the reception area clean
• Maintains a balanced cash drawer
• Consistently demonstrates AIDET
• Registers patients for the portal Performs opening and closing tasks
• Collects copays/outstanding balances
• Assists in the preparation of proper paperwork for appointment/chart prep
• Responds to simple face-to-face medical record requests from patients
• Reviews and researches patient concerns/complaints
• Works with Epic to problem solve workflow issues when a patient is having difficulty checking in.
• Manages patient appointment confirmation through Epic.

Job Requirements:

• Work Experience: Experience working with computers.
• Knowledge, Skills, and Abilities: Basic office functions, excellent customer service, written and verbal communication, positive attitude, ability to work closely with others, critical thinking, flexibility, computer skills.

Preferred Qualifications:

• Prior education and/or experience in a medical office.

Functional Demands:

• Physical Demands: Fast-paced environment, some lifting, reaching, pushing, pulling, sitting, standing, corrected vision and hearing required.
• Environmental Conditions: Indoors, exposure to limited outdoor environment, exposure to public germs and viruses.

Organizational Expectations:

• Provides a positive and professional representation of the organization.
• Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
• Maintains hospital standards for a clean and quiet environment.
• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope-of-practice or job role.
• Participates in ongoing quality improvement activities.
• Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
• Complies with organizational and regulatory policies for handling confidential information.
• Demonstrates excellent customer service through their attitude and actions, consistent with the standards contained in The Gritman Way.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.