Patient Services Rep | Welcoming Front Desk Expert

Gritman Medical Center, Inc.; Moscow (ID); On-site; USD 36,000 - 52,000; Full time

Job summary

Gritman Medical Center, Inc. in Moscow, ID seeks a welcoming Patient Services Representative I for our Downtown Clinic.

You will be the first contact for patients, handling registration, scheduling, and front-desk coordination in a fast-paced healthcare environment. You will use computer systems to register patients, collect insurance data, and coordinate with clinical staff while upholding HIPAA and our commitment to compassionate service.

Qualifications

• Experience with computer systems and data entry.
• Strong written and verbal communication skills.
• Excellent customer service and a professional demeanor.
• Ability to multi-task, work independently, and exercise sound judgment.
• Adapt in a dynamic environment and maintain a positive attitude.

Responsibilities

• Greet and assist patients and visitors with warmth, professionalism, and efficiency, both in person and over the phone.
• Register patients, collect insurance and demographic information, and schedule appointments.
• Monitor call queues and patient wait times to ensure timely service.
• Maintain patient confidentiality and uphold HIPAA guidelines at all times.
• Assist with portal registration, paperwork preparation, and medical record requests.
• Utilize Athena/Phreesia systems and contribute to resolving workflow challenges.
• Participate in team huddles and support clinic operations through collaborative communication.

Skills

Data entry

Customer service

Communication

Multitasking

Professional demeanor

Tools

EPIC EHR

Athena/Phreesia

Job description

Gritman Medical Center, Inc. in Moscow, ID seeks a welcoming Patient Services Representative I for our Downtown Clinic.

You will be the first contact for patients, handling registration, scheduling, and front-desk coordination in a fast-paced healthcare environment. You will use computer systems to register patients, collect insurance data, and coordinate with clinical staff while upholding HIPAA and our commitment to compassionate service.