Patient Experience & Scheduling Specialist

Gritman Medical Center Inc.; Moscow (ID); On-site; USD 32,000 - 46,000; Full time

Job summary

Gritman Medical Center, Inc. in Moscow, ID is seeking a Patient Services Representative for the Specialty Clinics. This full-time role greets patients, schedules appointments, handles deposits, and maintains accurate patient accounts using Epic.

The position emphasizes excellent customer service and confidentiality in a fast-paced clinical setting. Ideal candidates will have prior medical office experience and a positive, flexible approach to teamwork, with strong verbal and written

Qualifications

• Experience with computers and basic office functions.
• Excellent customer service and strong communication skills.
• Ability to work closely with others and maintain confidentiality.

Responsibilities

• Greet patients and visitors professionally.
• Manage call queue and lobby wait times.
• Enter insurance information and schedule appointments.
• Maintain accurate patient accounts and deposits.
• Protect patient rights and confidentiality.
• Utilize Epic to support workflow and check-in.

Skills

Customer service

Written communication

Verbal communication

Positive attitude

Critical thinking

Flexibility

Teamwork

Computer skills

Education

Medical office experience

Tools

Epic

Job description

Gritman Medical Center, Inc. in Moscow, ID is seeking a Patient Services Representative for the Specialty Clinics. This full-time role greets patients, schedules appointments, handles deposits, and maintains accurate patient accounts using Epic.

The position emphasizes excellent customer service and confidentiality in a fast-paced clinical setting. Ideal candidates will have prior medical office experience and a positive, flexible approach to teamwork, with strong verbal and written