Patient Services Specialist – Front Desk & Scheduling

Frye Regional Medical Center; Lenoir (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

HSA

401(K) retirement plan

Paid Time Off

Insurance: Accident & Critical Illness

Prescription assistance

Life/Disability insurance

Employee Assistance program

Discount program

Job summary

Frye Regional Medical Center is seeking a Patient Services Representative for Women's Services to handle front-office duties in a fast-paced medical office environment. You will greet patients, manage calls, schedule and reschedule appointments, and verify insurance while entering data into the system.

The role includes collecting co-pays, posting charges, assisting with referrals, and guiding patients through portal enrollment.

Qualifications

• Greeting patients and answering phones to schedule appointments up front.
• Collecting demographics, verifying insurance, and entering data into the electronic system.
• Handling co-pays, charges, and referrals with accuracy and courtesy.

Responsibilities

• Greet patients entering the practice.
• Answer office phones and schedule or reschedule appointments.
• Check in patients, collect demographics, verify insurance.
• Assist with referrals and scheduling; post charges and balance.
• Explain enrollment in the patient portal.

Skills

Customer service

Front desk/Reception

Phone communication

Data entry

Insurance verification

Education

High school diploma or equivalent

Medical office assistant program

Tools

EHR system

Job description

Frye Regional Medical Center is seeking a Patient Services Representative for Women's Services to handle front-office duties in a fast-paced medical office environment. You will greet patients, manage calls, schedule and reschedule appointments, and verify insurance while entering data into the system.

The role includes collecting co-pays, posting charges, assisting with referrals, and guiding patients through portal enrollment.