Patient Services & Scheduling Specialist

American Oncology Network, Inc.; Fort Myers (FL); On-site; USD 23,000 - 38,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide high-quality front-end support across patient intake, scheduling, medical records, and billing workflows. You will ensure accurate documentation and deliver exceptional customer service in a multi-site oncology clinic.

The role requires strong organizational skills, attention to detail, and proficiency with EMR systems. On-site work with cross-coverage across stations in Florida clinics; experience in healthcare

Qualifications

• Minimum of one year in a healthcare setting; physician office experience preferred.
• Strong customer service focus with attention to detail.
• Proficiency with Microsoft Office tools.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients according to clinic policy; verify identity and document arrival.
• Schedule and manage patient appointments; coordinate physician requests.
• Manage medical records and ensure HIPAA compliance; handle documents.
• Process patient payments and maintain financial records; daily reconciliations.
• Provide coverage across Patient Services stations as needed and support training.

Skills

Interpersonal skills

Communication skills

Critical thinking

Problem-solving

Organizational skills

Multitasking

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide high-quality front-end support across patient intake, scheduling, medical records, and billing workflows. You will ensure accurate documentation and deliver exceptional customer service in a multi-site oncology clinic.

The role requires strong organizational skills, attention to detail, and proficiency with EMR systems. On-site work with cross-coverage across stations in Florida clinics; experience in healthcare