Patient Services Specialist — Front Desk & Scheduling

American Oncology Partners of Hawaii, LLC; Hawaii; On-site; USD 2,541,672 - 4,236,120; Full time

Job summary

Hawaii Cancer Care is seeking a Patient Services Specialist to deliver front‑end support, manage patient intake, scheduling, medical records, and payments, while ensuring accurate documentation and exceptional service. Responsibilities span multiple stations and require coordination with clinicians to maintain smooth daily operations.

The role emphasizes HIPAA compliance, accurate EMR postings, and a strong customer service focus in a multi‑site cancer care setting in Hawaii.

Qualifications

• Healthcare setting experience preferred
• 1 year minimum experience
• Customer service focus required

Responsibilities

• Handle patient intake, scheduling, medical records and payments.
• Maintain EMR accuracy and documentation.
• Coordinate with physicians and staff on scheduling and communications.
• Ensure HIPAA compliance and confidentiality.

Skills

Customer service

Attention to detail

Multitasking

Interpersonal skills

Communication skills

Critical thinking

Organizational skills

Education

High school diploma

Associates degree

Tools

MS Office

Job description

Hawaii Cancer Care is seeking a Patient Services Specialist to deliver front‑end support, manage patient intake, scheduling, medical records, and payments, while ensuring accurate documentation and exceptional service. Responsibilities span multiple stations and require coordination with clinicians to maintain smooth daily operations.

The role emphasizes HIPAA compliance, accurate EMR postings, and a strong customer service focus in a multi‑site cancer care setting in Hawaii.