Patient Services & Scheduling Specialist

American Oncology Network; Hawaii; On-site; USD 24,796 - 41,328; Full time

Job summary

American Oncology Network is seeking a Patient Services Specialist to provide high-quality front-end patient support in Hawaii. You will handle intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service.

Responsibilities include managing appointments, maintaining EMR accuracy, and processing payments. Strong communication and multitasking skills are essential, with HIPAA compliance throughout all duties.

Qualifications

• Experience in a healthcare setting with patient-facing duties.
• Strong attention to detail and multitasking ability.
• Proficiency with EMR systems and Microsoft Office
• Commitment to HIPAA and patient confidentiality.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients and verify identity per standards; document arrival in EMR.
• Schedule and manage patient appointments and coordinate with physicians.
• Maintain patient charts and ensure accurate demographics and records.

Skills

Interpersonal communication

Multitasking

Microsoft Word

Excel

PowerPoint

Outlook

EMR systems

Education

High School Diploma

Associates degree preferred

Tools

EMR systems

Job description

American Oncology Network is seeking a Patient Services Specialist to provide high-quality front-end patient support in Hawaii. You will handle intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service.

Responsibilities include managing appointments, maintaining EMR accuracy, and processing payments. Strong communication and multitasking skills are essential, with HIPAA compliance throughout all duties.