Patient Services Specialist — Front Desk & Scheduling

Vanderbilt Health; Franklin (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Vanderbilt Health is seeking a Front Desk/Registration role at its CWH Franklin Operations in Franklin, TN. The position provides service to patients before, during, or after appointments with guidance and supports efficient workflow, tech usage, and effective communication.

Responsibilities include check-in/check-out, scheduling, patient engagement, insurance verification, and payment collection, while upholding HIPAA and billing compliance standards.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of relevant experience preferred.
• Knowledge of HIPAA and patient privacy practices is expected.

Responsibilities

• Conducts patient check-in and check-out.
• Manages reception area and welcome tablets; engages patients.
• Schedules appointments and communicates with patients.
• Provides customer service and de-escalation as needed.
• Verifies insurance, loads coverage, and resolves billing-related issues.
• Collects payments and ensures accurate registration.
• Ensures HIPAA and consent forms are compliant.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking a Front Desk/Registration role at its CWH Franklin Operations in Franklin, TN. The position provides service to patients before, during, or after appointments with guidance and supports efficient workflow, tech usage, and effective communication.

Responsibilities include check-in/check-out, scheduling, patient engagement, insurance verification, and payment collection, while upholding HIPAA and billing compliance standards.